Getting it to you.
Every board is made to order and sent with care. Here's how delivery, cancellations and returns work.
Shipping
Shipping is free across Australia. As each board is made to order, allow roughly 2–4 weeks from order to dispatch — we'll let you know if your piece is running ahead of or behind that. When it's ready, it's packed well and sent with tracking, and we'll email you the details.
We ship within Australia only for now. If you're overseas and would like a board, get in touch and we'll see what's possible.
Need it sooner
If you need a board in time for an event or a gift, reach out before you order and we'll tell you honestly whether we can expedite it.
Cancellations
Changed your mind? You can cancel for a full refund within 48 hours of placing your order. After that, your timber is likely already cut and work underway, so a cancellation may not be possible — but get in touch and we'll do what we can.
Returns
Because each board is made to order, we don't offer change-of-mind returns or refunds once a piece is underway. This doesn't affect your rights under the Australian Consumer Law.
If something's not right
Your board is covered by the consumer guarantees under the Australian Consumer Law. If it arrives damaged in transit, or there's a fault, email contact@hewn.au with a few photos and we'll repair, replace or refund it — whichever best suits the problem.
Bespoke orders
Custom boards are quoted individually, as the price depends on size and detail. We'll confirm the price, timeframe and any shipping difference with you before any work begins. The cancellation and consumer-guarantee terms above apply to bespoke pieces too.
Any questions? Email contact@hewn.au — we're happy to help.